FAQs
Frequently Asked Questions
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Q: How can I contact ContrastCraze?
A: You can reach our customer service team by emailing us at info@contrastcraze.com. We are available to assist you with any inquiries or concerns.
Q: What payment methods do you accept?
A: We accept various payment methods, including major credit cards, debit cards, and PayPal. You can select your preferred payment option at checkout.
Q: What is your shipping policy?
A: Orders are typically processed within 1-3 business days. Shipping times and rates vary based on the destination and shipping method chosen at checkout. For more information, please refer to our Shipping Policy.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to select countries. Additional customs fees, taxes, or duties may apply and are the responsibility of the customer.
Q: Can I cancel my order?
A: You may cancel your order if it has not yet been dispatched. Once the item has been shipped, cancellations are no longer possible. Please refer to our Cancellation Policy for more details.
Q: Do you accept returns?
A: We accept returns within 14 days of receipt of your items. The items must be in their original condition, unworn, unwashed, and with tags attached. Please refer to our Refund Policy for more details on our return process.
Q: How can I track my order?
A: Once your order is processed and shipped, you will receive a shipping confirmation email containing tracking information. You can track the status of your package using the provided tracking number.
Q: What if I received a defective or incorrect item?
A: If there is an issue with your order, such as receiving the wrong item or a defective product, please contact us within [number of days] days of receiving your order at info@contrastcraze.com. We will assist you in resolving the issue promptly.
Q: Do you offer exchanges?
A: Currently, ContrastCraze does not offer exchanges. If there is an issue with your order, please refer to our Exchanges Policy or contact us for assistance.
Q: How can I stay updated with ContrastCraze's latest collections and promotions?
A: To stay updated with our latest collections, promotions, and news, you can subscribe to our newsletter or follow us on our social media channels.
Q: Can I modify or edit my order after it has been placed? A: Unfortunately, orders cannot be modified or edited after they are placed. We recommend reviewing your order carefully before completing the purchase.
Q: What should I do if I encounter issues with the website or experience technical difficulties? A: If you encounter any issues or technical difficulties while using our website, please contact our customer service team at info@contrastcraze.com. We will promptly address any concerns or assist you with your browsing experience.
Q: Are there any exclusive offers or promotions for newsletter subscribers? A: Yes, we occasionally offer exclusive promotions and discounts for our newsletter subscribers. Subscribe to our newsletter to stay informed about special offers and updates.
Q: Do you have a physical store where I can view or purchase ContrastCraze products? A: ContrastCraze operates as an online retail store, and we do not have physical retail locations. You can explore and purchase our products directly through our website.